Anyone is either in the staking mode or payout mode. In the staking mode you can stake tokens to get interest. In the payout mode the interest stops, and all the balance (staked + interest) will become slowly available to collect. You can switch them on the UI when you have a staking balance. Remember, every time you switch to payout mode from staking mode, the payout period will be reset, and you need to wait the whole period to get full balance.